Contact

Deciding between two sizes, or waiting on a package? Send us a message and someone on our team will answer.

How to reach us

Twelve hours a day on weekdays — most questions get answered the same day they're asked.

Before you order

Sizing and fit
The most useful question you can ask. Tell us the size you normally wear, which brand it came from, and what you're deciding between — we'll give you a straight answer, including when it's that a piece runs small.

Materials and construction
What something is made from, how it's put together, and whether it holds up to the use you have in mind. These decide whether a purchase works, and they're what a product photo can't show.

Care and cleaning
Wash temperature, whether something needs separating, and how it looks after a year rather than a week.

Is it right for what you need?
Tell us what you're planning to use it for. We'll answer honestly — including when the answer is that this isn't the product for you.

You'll hear back from someone who has handled the item, not a line lifted from a supplier sheet. We'd rather give good advice than process a return.

After you've ordered

Where's my package?
Your tracking number arrives by email once your order ships. Allow 24 to 48 hours for the first scan — a quiet tracking page on day one is normal, not a sign that something has gone wrong.

Our delivery window runs 4 to 9 business days, so a few quiet days in transit are expected.

If it stalls, or tracking says delivered when nothing arrived, send us your order number. We'll open the investigation with the carrier ourselves — chasing them isn't your job.

Returns and refunds
Get in touch before shipping anything back and we'll send the correct return address and a reference number. You have 30 days from delivery, and there are no restocking fees. Details are in our Refund Policy.

Damaged, defective or wrong item
A photo and your order number is all we need. You choose a replacement or a full refund, and we cover the return shipping.

Canceling an order
We can cancel free of charge before your order ships. Email us as soon as you can — orders often go to fulfillment within a few hours.

Anything else
Press, collaborations, or feedback on the site — same address, and we'll route it.

Two things that speed up a reply

Lead with your order number. It's at the top of your order confirmation email. Without it we're searching by name and email address, which typically adds a day.

Attach a photo for anything visual. Damage, an incorrect item, or a question about color or finish — an image resolves in seconds what a written description often can't.

Our policies

• Shipping Policy — processing times, tracking, and what happens if a package goes astray
• Refund and Return Policy — your 30-day window and how refunds are handled
• Privacy Policy — what we collect, why, and your rights over it
• Terms of Service — the terms your purchase is made under

Business information

The Brinava team